Privacy Policy

Güscht Döner Haus ("Güscht," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit our website, place an order, contact us, participate in our rewards program, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide Directly

When you use our website or contact us, you may provide:

• First and last name
• Email address
• Phone number
• Messages or other information submitted through contact forms
• Information provided for catering, group orders, or events
• Information provided when signing up for our rewards program

Order and Transaction Information

When you place an order through our website or a third-party ordering platform, information necessary to process your order may be collected, including contact information, order details, delivery or pickup information, and payment-related information.

Payment transactions may be processed by third-party payment providers. We generally do not directly store your complete payment card information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited
• Date and time of your visit
• Referring website or webpage
• General website usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill food and other orders
• Provide customer service
• Respond to questions and inquiries
• Process catering and group-order requests
• Manage our rewards program
• Send rewards, promotions, or other communications when permitted
• Improve our website, menu, products, and customer experience
• Understand website usage and improve website functionality
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws and legal obligations

If you provide your phone number for our rewards program, you agree to receive communications related to the program. Message and data rates may apply, and message frequency may vary. You may opt out of applicable text messages by following the instructions provided in the messages, including replying STOP where supported.

3. Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies to help operate the website, understand visitor behavior, remember preferences, and improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use third-party companies and platforms to provide services such as online ordering, payment processing, rewards programs, website hosting, analytics, marketing, maps, and other business functions.

These third parties may process information according to their own privacy policies and terms.

Our website uses services provided by Toast for certain ordering and rewards functionality. Information submitted through Toast-powered services may be subject to Toast's privacy practices in addition to this Privacy Policy.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:

• Online ordering and payment processing
• Rewards and customer communication
• Website hosting and technical services
• Analytics and marketing
• Customer support
• Catering and order fulfillment

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, employees, property, or the safety of others.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

8. Your Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website and services are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, ordering platforms, delivery services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

12. Contact Us